US Dollars (USD)
Welcome to our UK Store!
Please review our ordering and shipping polices listed below in full before ordering.
Cancellation Policy:
Once an order is placed it can not be cancelled or modified under any circumstances. This policy is also presented to you at the last step of checkout, you will have to check off a box that you have reviewed and agree to this before checking out.
Please carefully review your order, shipping and payment details before checking out. If you have any questions about your order please reach out to our team and wait for a response before completing checkout. Coupon codes need to be applied and verified by the customer before completing checkout. Once you complete checkout we can not apply a coupon code to your order.
Once your order is placed it goes directly to our warehouse team to start pulling. We are also charged various transaction level fees that are not refundable when you checkout.
Once checkout is completed all sales are final, we are not currently accepting returns on orders shipping to The UK. You can view the complete return policy at the bottom of this page.
Shipping Policy and Pricing:
- All orders shipping to the UK will be shipping from our location in the USA using FedEx International Connect Plus.
- At checkout you are paying us for the products ordered plus shipping cost.
- Import Duties and Taxes will be handled by FedEx and billed to you from them.
We have transitioned all of our shipping for The UK to FedEx International Connect Plus service. We have found this service gives our customers the best balance of cost, delivery time and ease/lowest cost of paying duties.
Buyers in The UK are responsible for any duties and fees charged for importing the products purchased. We do not add these duties and fees at checkout, you are paying us for the product plus shipping cost. The carrier will contact you to make payment, if payment is not made in their allowable time frame the package will be returned to us and we will need to charge you an additional shipping fee to re-send it. They will send you multiple notices so this situation would only happen if you ignored them multiple times.
Lost, Damaged and Stolen Package Policy:
Lost Packages
In extremely rare circumstances a package may be lost in transit. It is important to understand a minor delay in tracking does not mean a package is lost.
If your package is lost in transit we will file a lost package claim with the carrier when they allow us to do so. With internationlal shipments this is 5 business days after the original estimated delivery date.
If you are not yet at those dates please wait for your package to arrive as 99.9% of the time they will do so before we reach those thresholds.
Damaged Packages
Any damage to your order must be reported within 1 business day of delivery so we can file a damage claim with the carrier.
Please email sales@clean-garage.com and include your order number, a description of the issue and picture(s) of the order as received and damaged item(s).
Providing the above details/pictures will allow us to help you as quickly as possible.
Any item damaged beyond use will be replaced at no charge. If an item is still usable, like a liquid that leaked partially, we will issue you a store credit for an agreed to value for the product lost and inconvenience.
Stolen Packages
Our obligation as a seller is to safely deliver the items ordered to the address provided and provide proof of delivery.
The shipping carrier has the same obligation to you.
Once a package is delivered it becomes your property and your responsibility.
Unfortunately packages can be stolen if they are left to sit outside. This is a crime and needs to be reported to your local law enforcement.
The Clean Garage and our carriers are not responsible for your package once delivered.
If you have issues with packages being stolen you can select FedEx as your carrier and use their delivery manager to have your package held for pickup at a location. A doorbell camera is another great way to deter theft.
Missing or Inaccurate Items
If you received a partial delivery please first check the tracking provided to you on the carriers site, it is possible the order was shipped in multiple packages and some are still in transit to you.
If all of your packages have been delivered and you are missing an item or have an item that is inaccurate please report this to us within 1 business day of delivery.
Please email sales@clean-garage.com with your order number, a brief description of the issue and picture(s) of the order as received including packaging.
This will help us help you as quickly as possible. A picture of the box helps us determine if it was possibly damaged and repacked by the carrier.
UK Return Policy:
All sales to The UK are final. Returns will not be accepted under any circumstances due to the high cost and time of international shipping and customs. If you have any questions we urge you to please email us before ordering.